Quality policy

Quality policy statement

Mission
RALOE MEDITERRÁNEO SL designs and markets lifts and lift components for professionals in the industry all over the world. We ensure compliance with applicable regulations, 2014/33/EU Directive, ISO 9001:2015. We specialise in the development of bespoke products and technical support.

Vision
At RALOE we are truly customer focused, working to be seen as a strategic partner that provides better solutions and services than its competitors. RALOE is committed to the customer to comply with the reached agreements, product, lead time and price.

Values
It is our aim to satisfy all interested parties. We want our employees to achieve professional satisfaction at RALOE. The satisfaction of our customers and suppliers is a priority. Honesty is a core pillar of the company.

Quality policy
The Management has as a basic principle the continuous improvement, to achieve the satisfaction of the client and the interested parties. To achieve this, we establish the following action lines:

  • Promoting customer focus.
  • Improving after-sales service.
  • Promoting the professional development of the employees.
  • Ensuring corporate social responsibility
  • Investing in technological development.

The Management endorses the following statement, committing itself to its compliance and disclosure to its interested parties.

13 February 2019