Quality policy

Quality policy statement

Mission
RALOE MEDITERRÁNEO SL designs and markets lifts and lift components for professionals in the industry all over the world. We ensure compliance with applicable regulations, 2014/33/EU Directive, ISO 9001:2015. We specialise in the development of bespoke products and technical support.

Vision
At RALOE we are truly customer focused, working to be seen as a strategic partner that provides better solutions and services than its competitors. RALOE is committed to the customer to comply with the reached agreements, product, lead time and price.

Values
It is our aim to satisfy all interested parties. We want our employees to achieve professional satisfaction at RALOE. The satisfaction of our customers and suppliers is a priority. Honesty is a core pillar of the company.

Quality policy
The Management’s basic principle is continuous improvement, in order to achieve customer and stakeholder satisfaction. To achieve this, we have established the following lines of action:

• Encourage customer orientation.
• Improve after-sales service.
• Enhancing the professional development of employees.
• Strategic alliances with suppliers
• Continuous improvement of internal management.
• Invest in technological progress.
• The Management endorses the following statement, committing itself to its compliance and disclosure to its interested parties.

The management endorses the following statement and undertakes to comply with it and to disseminate it to its stakeholders.

Paterna 11  april  2023